Contact us

All the necessary contact information in case you need assistance.

Contact Us page is crucial

We provide prompt customer support, ensuring that every individual is prioritized in the resolution of their concerns.

FAQ's

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team for instructions.

How long does shipping take?

Shipping typically takes 7-10 business days, depending on your location. Once your order is processed, you will receive a tracking number to monitor its status.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. Your payment information is securely processed to ensure your privacy.

Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.

Do you offer international shipping?

Yes, we offer international shipping. Please note that delivery times and shipping costs may vary based on your location.

How can I contact customer support?

You can reach our customer support team via email at shop.vividex@gmail.com or by filling out the contact form on our "Contact Us" page. We’re here to assist you!

Email us now, and we'll resolve your issue within one business day!